Privacy Policy

Overview and Our Commitment

At helvaronique (helvaronique.world), we understand that your personal information is valuable and deserves careful protection. This privacy policy explains how we collect, use, store, and safeguard your data when you visit our website or use our financial awareness services.

We're committed to being transparent about our data practices. This document outlines your rights and our responsibilities regarding your personal information. By using our services, you're trusting us with your data, and we take that responsibility seriously.

Our privacy practices comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We regularly review and update our practices to ensure we maintain the highest standards of data protection.

Information We Collect

We collect different types of information to provide you with better financial education services and improve your experience on our platform. Here's what we gather and why:

We only collect information that's necessary for providing our services or that you voluntarily provide. We never collect sensitive financial account information like bank account numbers or credit card details unless specifically required for a transaction you initiate.

How We Use Your Information

Your information helps us deliver valuable financial education services and maintain a secure platform. We use your data for several specific purposes, always with your privacy in mind.

• Providing access to our learning programs and tracking your educational progress
• Sending you course updates, important announcements, and educational content you've requested
• Responding to your questions, support requests, and feedback
• Improving our website functionality and user experience based on usage patterns
• Protecting against fraud, unauthorized access, and other security threats
• Complying with legal obligations and regulatory requirements
• Conducting research to develop better educational resources and tools

We never sell your personal information to third parties. Any data sharing occurs only as described in this policy or with your explicit consent. We use your information to enhance your learning experience, not to bombard you with unwanted communications.

Data Sharing and Third Parties

We work with trusted partners to deliver our services, but we're selective about who we share your information with. Here's when and why we might share your data:

Service Providers: We share information with companies that help us operate our platform, such as hosting providers, email services, and analytics tools. These partners are contractually bound to protect your information and use it only for the services they provide to us.

Legal Requirements: We may disclose your information if required by law, court order, or government regulation. This includes cooperating with law enforcement investigations or protecting our legal rights and those of our users.

Business Transfers: If helvaronique is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you of any such change and how it affects your privacy rights.

We never share your personal information for marketing purposes without your explicit consent. Any third-party services we use must meet our strict privacy and security standards.

Your Privacy Rights

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

You can also manage many aspects of your privacy directly through your account settings when logged into our platform. This includes updating your contact preferences and controlling what types of communications you receive from us.

Data Security and Protection

Protecting your information is a top priority. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards: We use industry-standard encryption for data transmission and storage. Our servers are hosted in secure facilities with restricted access, and we regularly update our security protocols to address emerging threats.

Access Controls: Only authorized employees who need access to your information for business purposes can view it. All staff members receive privacy training and are bound by confidentiality agreements.

Regular Monitoring: We continuously monitor our systems for suspicious activity and conduct regular security audits. Any potential security incidents are investigated promptly and appropriate measures are taken to prevent future occurrences.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary depending on the type of information and how you interact with our platform.

Account Information: We retain your account details and learning progress for as long as your account remains active. If you delete your account, we'll remove your personal information within 90 days, except for data we're legally required to keep.

Communication Records: Customer support interactions and communications are typically retained for three years to help us improve our services and resolve any future issues.

Technical Data: Website usage logs and technical information are generally deleted after 24 months unless needed for security or legal purposes.

When we delete your information, we ensure it's removed from all our systems, including backups, within a reasonable timeframe. Some information may persist in anonymized form for research and analytics purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand how you interact with our website. These small files help us remember your preferences and improve our services.

Essential Cookies: These are necessary for basic website functionality, such as keeping you logged in and remembering your language preferences. You can't opt out of these cookies if you want to use our services.

Analytics Cookies: We use these to understand how visitors use our website, which pages are most popular, and where we can make improvements. This information is aggregated and doesn't identify individual users.

Preference Cookies: These remember your choices and personalize your experience, such as your preferred course topics or notification settings.

You can control cookie settings through your browser preferences. Keep in mind that disabling certain cookies may affect your ability to use some features of our website. We don't use cookies for targeted advertising or share cookie data with advertising networks.

International Data Transfers

As a Canadian-based company, we primarily store and process your information within Canada. However, some of our service providers may be located in other countries, which means your data might be transferred internationally.

When we transfer data outside Canada, we ensure appropriate safeguards are in place to protect your information. This includes using service providers that comply with recognized international privacy frameworks and implementing contractual protections.

Any international transfers are conducted in accordance with Canadian privacy laws and international best practices. We regularly review our data transfer practices to ensure they meet evolving privacy standards and regulations.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or by posting a prominent notice on our website.

Minor updates, such as clarifications or formatting changes, may be made without specific notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

The effective date at the top of this policy indicates when the current version was last updated. Continued use of our services after any changes indicates your acceptance of the updated policy.